1. Who We Are

Brick Express is a trading name of Darlaston Builders Merchants Limited, a company registered in England and Wales (Company No. 09236979). Our registered office is:

Ace House,
22 Chester Road,
Sutton Coldfield,
England, B73 5DA

For the purposes of data protection law, we act as the data controller of your personal data. This means we decide how and why your information is used and are responsible for protecting your rights.

If you have any questions about this Privacy Policy, please contact us at:
Email: support@brickexpress.com
Phone: 0203 888 5050

2. The Personal Data We Collect

Data You Provide

We may collect personal data you provide when using our website, including:

• Contact details (name, email, phone number)
• Order and enquiry information
• Correspondence records if you contact us

If you apply for a job, we may retain your information for up to 6 months.

Technical Data

When you visit our website, we may collect:

• IP address
• Browser type and version
• Operating system
• Device information

This helps us improve website performance and user experience.

Special Category Data

We do not collect sensitive personal data such as:

• Race or ethnicity
• Religious or political beliefs
• Health or biometric data
• Criminal records

3. Cookies

Cookies are small files stored on your device to improve your browsing experience.

We use:

• Strictly necessary cookies – essential for website functionality
• Analytical/performance cookies – to understand how visitors use our site

We may also use cookies for marketing and remarketing purposes (e.g. via Google or social media platforms) to show relevant advertisements.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

4. How We Use Your Personal Data

We only use your data where legally permitted, including:

• To process and fulfil orders
• To respond to enquiries
• To improve our website and services
• To send relevant updates and marketing (where permitted)
• To manage applications (e.g. credit or employment)
• To meet legal and regulatory obligations

We may contact you via email, phone, or post unless you opt out.

Legitimate Interests

We may process your data where necessary for:

• Business administration and security
• Website improvement and analytics
• Marketing and business growth

5. Marketing

We may send you information about our products and services where relevant.
You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

6. Keeping Your Data Safe

We take appropriate security measures to protect your personal data, including:

• Secure systems and servers
• Access controls
• Staff training on data protection

7. Storage and Retention

Where We Store Data

Your data is stored securely within the UK/EEA.

How Long We Keep It

We only retain your data as long as necessary for business, legal, or regulatory purposes. Retention periods may vary depending on the product or service.

8. Sharing Your Data

We may share your data with:

• Delivery and logistics partners
• Service providers (e.g. website support)
• Professional advisors
• Business partners or group companies
• New owners in the event of a business sale or merger

All third parties are required to keep your data secure and confidential.

9. Legal Disclosure

We may disclose personal data if required by law, including:

• Legal or regulatory authorities
• Fraud prevention and anti-money laundering checks

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy policies, and we recommend reviewing them before sharing personal data.

11. Your Rights

You have the following rights regarding your personal data:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion (where applicable)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent (where applicable)

To exercise your rights, please contact us using the details above.

If you are not satisfied, you may contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.